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WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards:

Recall Date: September 9, 2020

Recall Number: 20-177

 

Recall Summary

Name of product:

WHILL Personal Electric Vehicles, Model Ci

Hazard:

The vehicle’s control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.

Remedy:

Replace

Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.

Consumer Contact:

WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.

 

Pictures available here:

https://www.cpsc.gov/Recalls/2020/WHILL-Recalls-WHILL-Personal-Electric-Vehicles-Due-to-Crash-and-Injury-Hazards

Recall Details

Units:

About 1,160

Description:

This recall involves WHILL Model Ci.  The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized.  The serial number of the recalled device ranges from C_1711188_US to C_1909011_US.  The serial number label is located on the seat assembly.  WHILL and Model Ci are printed on the battery compartment.  The vehicles have one chair with a platform and four wheels.  The chairs are black and the arm covers come in white, red, blue and black colors.

Incidents/Injuries:

There have been 15 reports of device malfunctions.  No injuries have been  reported.

Sold At:

Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.

Manufacturer(s):

WHILL, Inc. (Japan), of Japan

Importer(s):

WHILL, Inc. (USA), of San Mateo, Calif.

Manufactured In:

Taiwan

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Patrice, wife of Greg Boykin & mother of two sons, Bradley & Alex, is a Magee hometown girl. Patrice is retiring after 25 years in the insurance industry and 23 of those years were with State Farm Insurance in Magee. She is very active in the community serving as Secretary for the Magee Touchdown Club and Vice President of the MS Scholars of Simpson County. Multiple times, Patrice was named Parent of the Year for Magee Schools as well as District Parent of the Year. Patrice & her family are members of New Hope Baptist Church.

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