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JACKSON, Miss. – The Mississippi Department of Education (MDE) expanded its Licensure Call Center Feb. 1, with longer hours and additional customer service representatives to better assist prospective and current educators.

The Licensure Call Center now has 15 representatives available from 8 a.m. to 5:30 p.m. weekdays to assist educators seeking information or inquiring about the status of a licensure application. Previously, four representatives took calls from 9 a.m. to 4 p.m. The MDE began onboarding the new representatives Jan. 5.

The State Board of Education (SBE) approved a $1.8 million contract with a staffing agency at the Dec. 16, 2021 board meeting to hire the customer service representatives. The contract term is from Dec. 29, 2021 through Sept. 30, 2024. The MDE is using American Rescue Plan Elementary and Secondary School Emergency Relief (ESSER) and ESSER II funds to pay the agency.

During peak season, the number of calls received by representatives in the MDE Licensure Call Center ranges between 6,000 to 15,000 calls monthly. The goal of the expanded center is to reduce the impact of the calls.

“I am aware of the frustration some educators have experienced when contacting the MDE with licensure inquiries,” said Dr. Carey Wright, state superintendent of education. “Now that the Licensure Call Center has expanded, I anticipate a more efficient process and positive experience for educators.”

A self-service, automated and interactive voice response system will become active in the coming weeks to further improve the Licensure Call Center experience. By March 1, all educators will be required to create a four-digit personal identification number (PIN), which they will need to set up in their Educator Licensure Management System (ELMS) account. The PIN is an added security feature that will permit educators to speak to a customer service representative and/or obtain information on their ELMS account through the automated system.

The phone number to the Licensure Call Center is (601) 359-3483.

 

Find all MDE news releases at mdek12.org/news.

MageeNews.com is an online news source serving Simpson and surrounding counties as well as the State of Mississippi.

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Patrice, wife of Greg Boykin & mother of two sons, Bradley & Alex, is a Magee hometown girl. Patrice retired after 25 years in the Insurance industry and 23 of those years were with State Farm Insurance in Magee. She is very active in the community where she served as Secretary for the Magee Touchdown Club for 18 years and President of the MS Scholars of Simpson County. She was elected to a term on the Simpson County School Board. She has served on the Board of Directors for the Magee Chamber of Commerce. She serves on the Keep Magee Beautiful Committee and is a member of the Advisory Committee for the Simpson County Technical Center. Multiple times, Patrice was named Parent of the Year for Magee Schools as well as District Parent of the Year. Patrice & her family are members of New Hope Baptist Church.

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