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WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards:
Recall Date: September 9, 2020
Recall Number: 20-177
Recall Summary
Name of product:
WHILL Personal Electric Vehicles, Model Ci
Hazard:
The vehicle’s control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Remedy:
Replace
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Consumer Contact:
WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.
Pictures available here:
Recall Details
Units:
About 1,160
Description:
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Incidents/Injuries:
There have been 15 reports of device malfunctions. No injuries have been reported.
Sold At:
Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
Manufacturer(s):
WHILL, Inc. (Japan), of Japan
Importer(s):
WHILL, Inc. (USA), of San Mateo, Calif.
Manufactured In:
Taiwan